Shipping, returnsand care
Furniture ships differently. Here’s what to expect before you buy.
Is shipping included in the price?Shipping & Delivery
Yes. Listed prices include shipping within the continental United States, unless a listing says otherwise.
How is my piece shipped?Shipping & Delivery
Furniture travels with a carrier, not regular parcel post. After you order, we arrange delivery and email you the details.
How long does delivery take?Shipping & Delivery
Timelines depend on the carrier, the route and the piece. We’ll email you the carrier’s delivery window once it’s booked.
Do you ship outside the continental U.S.?Shipping & Delivery
Email fableandfairytale99@gmail.com before you order and we’ll let you know what’s possible.
Can I pick up my piece?Shipping & Delivery
Local pickup isn’t offered right now. Pieces ship from Weston, Missouri.
Can I return a piece?Returns & Cancellations
Every piece is one of a kind, so all sales are final.
What if my piece arrives damaged?Returns & Cancellations
Photograph the packaging and the piece when it arrives and email us within 48 hours. We’ll help you file a claim with the carrier.
Can I cancel my order?Returns & Cancellations
Email us as soon as you can. Once a piece is with the carrier, cancelling may not be possible.
What is each piece made of?Care & Materials
Solid wood (mahogany, maple or cherry) with hand-cast embellishments, paint, glaze and metallic gilding. Each listing names its wood.
Can it be used outdoors?Care & Materials
No. Every piece is made for indoor use only.
How do I clean it?Care & Materials
Dust with a soft, dry cloth. Avoid harsh chemicals and abrasive cleaners, especially on raised and gilded details.
What should I avoid?Care & Materials
Keep pieces away from prolonged moisture, direct heat and strong sunlight. Use coasters and felt pads to protect painted surfaces.
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